Shipping Policy

At Engrave Zone, we are dedicated to providing our customers with an exceptional shopping experience, including reliable and efficient shipping services. Whether you're purchasing personalized gifts, business essentials, or custom engravings, we aim to get your order to you as quickly and securely as possible.

Domestic Shipping (Australia)
We offer shipping throughout Australia. Your order will be processed and carefully packed to ensure it arrives in perfect condition.

  • Shipping Costs: Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
  • Estimated Delivery Time: Orders within Australia typically arrive within 3-5 business days after being shipped, depending on your location. Please note that during peak seasons, delivery times may be slightly longer.
  • Shipping Carrier: We partner with trusted Australian carriers to ensure timely and safe delivery of your items.

International Shipping
We also offer international shipping to most countries worldwide. At Engrave Zone, we’re proud to make personalized products and custom engravings available to our customers, regardless of location.

  • Shipping Costs: International shipping fees are calculated at checkout based on the delivery address and the size and weight of your order.
  • Estimated Delivery Time: International orders typically arrive within 7-14 business days, depending on the destination. Delivery times may vary due to customs processing and regional shipping services.
  • Shipping Carrier: We collaborate with reliable international carriers to deliver your order efficiently and securely. Tracking information will be provided once your order has been dispatched.

Order Processing Time
Once your order is placed, please allow up to 2 business days for processing. Personalized or custom engraving items may take additional time for production, but we will notify you of any delays.

Shipping Confirmation and Tracking
Upon dispatch, you will receive a Shipping Confirmation email, which includes tracking information. You can use this to monitor the progress of your package. Please check your tracking regularly for updates, especially during busy shipping periods.

Customs and Duties (International Orders)
For international shipments, please note that any applicable customs duties or taxes are the responsibility of the customer. We recommend checking with your local customs office for more details on any additional charges that may apply. Engrave Zone is not responsible for delays caused by customs or extra fees imposed during the shipping process.

Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact us immediately. We will assist in resolving the issue, working with the shipping carrier to determine the cause and either replace or refund your order as appropriate.

Delivery Issues
If you experience any delivery problems, such as incorrect address information or delays, please get in touch with our customer service team. We’re here to help ensure your order reaches you as expected.

Returns and Exchanges
Please refer to our Returns Policy for more information regarding returns and exchanges. Custom or personalized items typically are not eligible for returns unless they are damaged or defective. If you encounter any issues, please contact us within 14 days of receiving your order, and we will assist you in resolving the matter.