FAQs
Welcome to our FAQ page! Below you'll find answers to some of the most common questions our customers ask. If you don't find what you're looking for, feel free to contact us, and we’ll be happy to assist.
1. What is Engrave Zone?
Engrave Zone is an Australian-owned business specializing in high-quality, custom engraving services. We offer a range of personalized products, from jewelry to business essentials, designed to make meaningful gifts and practical items. Whether you're looking for a custom gift for a loved one or personalized products for your business, we provide precision craftsmanship using advanced engraving techniques.
2. What products do you offer?
We offer a wide variety of customizable products, including:
- Jewelry: Bracelets, necklaces, and more, all available for personalization.
- Business Essentials: Engraved business cards, notebooks, pens, and more.
- Home Decor: Customizable items such as engraved wooden plaques, frames, and more.
- Gifts: Perfect for all occasions, including weddings, anniversaries, and corporate gifts.
3. How do I place an order?
Placing an order with us is easy:
- Choose your product from our online store.
- Select the personalization options (e.g., engraving text).
- Add the product to your cart and proceed to checkout.
- Complete your payment details and submit your order.
Once your order is received, our team will begin working on your custom engraving, ensuring your order is completed with precision and care.
4. What are your delivery times?
We offer both Australian and International shipping.
- Australian Orders: Delivery times typically range from 2-5 business days depending on your location.
- International Orders: Delivery times vary by destination and usually range from 7-14 business days.
Please note that these times may be affected by external factors such as customs processing or local delivery conditions.
5. How much is shipping?
- Australia: Shipping is charged based on weight and location. You can see the shipping cost at checkout.
- International: Shipping costs depend on the destination and weight of the package. You will be notified of the shipping charges at checkout.
We strive to offer competitive and affordable shipping options for all our customers.
6. Do you offer free shipping?
At the moment, we do not offer free shipping. However, we continuously evaluate our shipping policies to provide the best value for our customers.
7. How do I track my order?
Once your order has been shipped, you will receive a Shipping Confirmation email with a tracking number. You can use this tracking number to monitor your package’s journey until it arrives at your address.
8. Can I change or cancel my order after placing it?
We process orders promptly to ensure quick delivery, so changes or cancellations can only be made within 24 hours of placing your order. If you wish to make a change, please contact us as soon as possible, and we will do our best to accommodate your request.
9. What materials do you use for engraving?
We use a variety of premium materials for our engraving services, including:
- Stainless steel
- Wood
- Leather
- Acrylic
- Glass
- Aluminum
Each material is carefully selected to provide both durability and a high-quality finish.
10. Is the engraving permanent?
Yes, our engraving process is permanent. We use precision technology to ensure that the engraving is sharp, clear, and long-lasting.
11. Can I submit my own design or logo for engraving?
Yes! We offer custom engraving for your designs, logos, or text. When placing your order, simply upload your artwork in the required format (usually JPEG, PNG, or vector files), and our team will ensure it's precisely engraved on your chosen product.
12. How do I care for my engraved items?
To maintain the beauty and longevity of your engraved items:
- Jewelry: Keep your items away from harsh chemicals, perfumes, and excessive moisture. Store them in a dry place when not in use.
- Wood & Leather Products: Wipe them gently with a soft, dry cloth to remove dirt or dust.
- Metal & Acrylic Products: Use a soft cloth to clean, and avoid abrasive materials that could scratch the surface.
13. I received a damaged or incorrect item. What should I do?
We’re committed to providing high-quality products. If your item arrives damaged or incorrect, please contact us immediately within 7 days of receiving your order. We’ll arrange a replacement or refund based on your preference.
14. Do you offer gift wrapping?
Yes, we offer gift wrapping for a small additional fee. You can select this option during checkout, and we will carefully wrap your item in premium packaging, ready for gifting.
15. How do I contact customer support?
You can contact our friendly customer support team through the following methods:
- Email: contact@engravezone.com
- Phone: +61 421-463-735 (Australian Number)
- Online Contact Form: Available on our website under the "Contact Us" section.
We hope these FAQs have helped clarify any questions you may have. If you need more assistance, don't hesitate to reach out—we’re here to help!